Competitive Edge Series

Here is a listing of some of our more recent Competive Edge events.

Cultivating Customer Experience

Tue., Jun. 11, 2019

11:30am - 1:30pm

Greater Tampa Chamber of Commerce

Join the Chamber for our monthly Competitive Edge Series featuring a panel discussion with customer experience experts including representation from Chick-fil-A, Publix, and USAA. They will highlight their organization’s customer experience philosophy and how they implement it as well as the process of training their employees and ensuring quality control throughout their brand.

During this workshop, you will have the opportunity to:

  • Learn how you can improve the customer experience at your organization.
  • Discover the must-have elements for the best customer experience.
  • Understand how to train your staff and equip them with ways to provide the best customer experience.

Panelist Companies

  


Fighting for Freedom: How Businesses Can Become Champions Against Human Trafficking

Tue., May 14, 2019

11:30am - 1:30pm

Greater Tampa Chamber of Commerce

Every year, more than 300,000 American children are at-risk of being sexually exploited. While human trafficking in the United States is one of the fastest growing criminal enterprises, organizations like Selah Freedom are bringing proven solutions to save lives. Today, more and more businesses are joining the fight against human trafficking and making a difference in their communities. With companies like Marriott International, Delta Airlines and AirBnb training hundreds of thousands of employees on the issue of human trafficking and the signs to look out for, major corporations are demonstrating their commitment to protecting their clients and their brand.

It's more important than ever for business leaders to unite against this epidemic. By training and engaging employees across every sector of business, leaders are empowering their teams to not only understand the issue, but be a part of the solution.

*Food for this event is generously being provided by Goodwill-Suncoast

During this workshop, you will have the opportunity to:

  • Learn about the root of human trafficking and how this issue affects every zip code in America.
  • Engage in the conversation about best practices for business owners to educate their staff on human trafficking.
  • Unite with Selah Freedom and have their staff train your employees.

Panelists

Sarah Pretorius
Executive Lead and Advocacy and Awareness Coordinator
Selah Freedom

Misty LaPerriere
National Law Enforcement Liaison and Trainer
Selah Freedom

 

Julia Gorzka Freeman
National Director of Philanthropy
Selah Freedom

Brandi Bynum
Blue Campaign Lead Campaign Coordinator
U.S. Department of Homeland Security


Confident and Effective Presenting

Tue., Apr. 16, 2019

11:30am - 1:30pm

Greater Tampa Chamber of Commerce

As professionals, we present ourselves and our message daily — in a myriad of situations: from meeting a prospect for lunch, to introducing ourselves at a networking event, to making presentations and speeches, to hosting or participating in video webinars and meetings.

In any situation, we want to come across as confident, credible, and engaging. This workshop will equip you with these skills and more.

During this workshop, you will discover how to:

  • Create and prepare your presentations—staying on track and with your audience continually in mind.
  • Professionally present yourself and effectively present your message. (This will include virtual presentations from your company or home office—framing the shot and preparing the background.).
  • Foster audience engagement and retention with questions, participation, stories, and accountability.
  • Clearly and continually communicate the purpose of the presentation and end with an action step or a conclusion that cements that purpose.

Featured Speaker

Elizabeth MacDonald – Speaker, Author and Founder, The Verbal Edge

Elizabeth (Liza) MacDonald transforms professionals who are already good communicators into even better ones.

She is a communication skills specialist, founder of The Verbal Edge, speaker, and author of the book Sharpen Your Verbal Edge: 101 Tips to Enhance Your Professional Communication Skills, which gives professionals tips on correct grammar usage; the power of words; video interviewing; successfully tackling elevator speeches, presentations, professional emails; and tactfully confronting clients and colleagues.

Passionate about equipping others, Elizabeth provides consultations to individuals and presents customized workshops to staffs and teams.


Transforming Attitudes and Actions:
 How Senior Leaders Create Engaging Workplace Cultures

Tue., Mar. 12, 2019

11:30am - 1:30pm

Greater Tampa Chamber of Commerce

Successful corporate culture is not a mission statement on the wall or merely defined by the work environment you create. Fads like installing a ping pong table, open creative space, or free craft beer is not what makes a great corporate culture. Today, leaders need to provide so much more to create a culture that engages their workforce - they need to have the right attitudes and do the right things to ensure their culture is the right one for the given business environment.

During this workshop, you will have the opportunity to:

  • Discover the critical elements of a successful corporate culture.
  • Learn how top performing organizations look at culture.
  • Reflect on our own perceptions of corporate culture and those of our leaders/peers.
  • Determine actions we can take to improve the cultures in our own organizations.

Featured Speaker

Rick Gallegos – President and CEO, Rick J. Gallegos & Associates, Inc.

Rick Gallegos is President and CEO of Rick J. Gallegos & Associates, Inc., presenters of Dale Carnegie Training. Rick is a specialist in developing action plans for a wide range of individuals and organizations committed to growth in a tough, competitive economy. He was educated at Florida State University and is a master trainer in all Dale Carnegie courses.

Rick is the developer/writer of the most successful one-day seminar that Dale Carnegie & Associates has released, entitled “How to Cold Call and Build New Customers.” He also is the author of a sales management program titled, “Sales Leadership Excellence.” His newest program is called “Building Great Teams” – a team-building course for corporations. Currently Rick serves as Past Chair of the CEO Council of Tampa Bay and is actively involved in the Tampa Chamber of Commerce. He was elected for a 2-year term as President of the Dale Carnegie International Franchise Association in 2007, and has done work on all four continents representing franchises in - Asia, Latin America, Europe and North America